Term and Conditions

Welcome to The Shoe Wardrobe! These Terms and Conditions (“Terms”) govern your use of our website (theshoewardrobe.com) and your purchases of our adventure gear and footwear. By accessing our site and making purchases, you agree to comply with these Terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive license to access and use our website for personal shopping purposes in accordance with these Terms.

1.2 Intellectual Property

All content on our site, including text, graphics, logos, product designs, and images, is the property of The Shoe Wardrobe or its content suppliers and protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

1.3 Prohibited Uses

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated means to scrape or extract data
• Interfere with the proper working of our site

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, we cannot guarantee that all descriptions are entirely accurate, complete, or error-free. Colors may appear slightly different due to monitor variations.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel the item or offer a suitable alternative.

2.3 Product Categories

Our product offerings include:

• Footwear: Boots, heels, hiking shoes, sandals, slippers, sneakers & athletic shoes
• Apparel: Clothing, coats & outerwear, hoodies & sweatshirts, pants, shirts & tops, shorts
• Accessories: Gloves, hats
• Sets: Kids’ sets, outerwear pants and sets

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending you an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Pricing

All prices are in US dollars and subject to change without notice. We are not responsible for typographical errors in pricing.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

3.4 Sales Tax

Applicable sales tax will be added to your order total where required by law.

4. Shipping Policy

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

Delivery times are estimates and may vary depending on destination and customs processing.

4.3 Shipping Destinations

We currently ship worldwide except to certain Asian countries and remote regions. International customers are responsible for any customs fees, taxes, or import duties that may apply.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Items must be unused and in original condition with all tags attached
• Original packaging is required
• Proof of purchase (order number) must be provided
• For hygiene reasons, we cannot accept returns on slippers and sandals unless defective or incorrect

5.2 Return Process

To initiate a return or exchange:

1. Email us at [email protected] within 15 days of receiving your order
2. Wait for our team to respond with return authorization (within 2 business days)
3. Package items securely in original packaging with all tags attached
4. Ship to: The Shoe Wardrobe Returns, 8935 Cole Dr, Arvada, CO 80004 USA

5.3 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.

5.4 Refund Processing

Once your return is received and inspected (typically within 5 business days):

• Refunds will be processed to your original payment method
• Credit card/PayPal refunds typically appear within 5-10 business days
• You will receive an email notification when your refund has been processed

5.5 Exchanges

For exchanges (size, color, or style changes):

• Follow the standard return process
• Clearly indicate in your email that you’re requesting an exchange
• We’ll ship your new item once we receive the original product
• Price differences will be adjusted accordingly

5.6 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for a prepaid return label if needed
• You’ll receive a full refund or replacement (your choice)

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information during the ordering process and to update such information as needed.

6.2 Compliance with Laws

You are responsible for compliance with all applicable laws regarding the purchase, use, and import of our products in your location.

6.3 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

7. Limitation of Liability

The Shoe Wardrobe shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use of or inability to use our site
• Any products purchased through our site
• Unauthorized access to or alteration of your transmissions
• Any third-party conduct on our site

Our total liability for any claim related to these Terms or your use of our site shall not exceed the amount you paid for the product giving rise to the claim.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms or our products, please contact us at:

The Shoe Wardrobe
8935 Cole Dr
Arvada, CO 80004 USA
Email: [email protected]