Shipping Policy

At The Shoe Wardrobe, we’re committed to getting your adventure gear to you efficiently and ensuring complete satisfaction with every purchase. Whether you’re hitting the trails or exploring city streets, our shipping and returns policies are designed with your convenience in mind.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

International Shipping

International customers are responsible for any customs fees, taxes, or import duties that may apply. These charges vary by country and are not included in your order total.

Returns & Exchanges

We stand behind our products and want you to be completely satisfied with your purchase from The Shoe Wardrobe. If something isn’t right, our straightforward return process makes it easy to get what you need.

Return Policy Overview

• Returns and exchanges accepted within 15 days of receiving your order
• Items must be unused, in original condition with all tags attached
• Original packaging required
• Proof of purchase (order number) must be provided
• For hygiene reasons, we cannot accept returns on slippers and sandals unless they are defective or incorrect items were shipped

How to Return an Item

Follow these simple steps to return or exchange your adventure gear:

1. Contact our team: Email us at [email protected] within 15 days of receiving your order using our return request template below.
2. Wait for approval: Our Colorado-based team will respond within 2 business days with return authorization and instructions.
3. Package your items: Securely pack the items in their original packaging with all tags attached.
4. Ship your return: Send the package to our fulfillment center at:
   The Shoe Wardrobe Returns
   8935 Cole Dr
   Arvada, CO 80004
   USA
5. Track your package: We recommend using a trackable shipping service as we cannot be responsible for lost return shipments.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
• Original shipping fees are non-refundable.

Refund Processing

Once your return is received and inspected (typically within 5 business days of arrival at our facility):

• Refunds will be processed to your original payment method
• Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
• You will receive an email notification when your refund has been processed

Exchanges

For exchanges (size, color, or style changes):

• Follow the same return process above
• Clearly indicate in your email that you’re requesting an exchange and specify your desired replacement item
• We’ll ship your new item once we receive the original product
• If the exchange item costs more, you’ll be charged the difference
• If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for a prepaid return label if needed
• You’ll receive a full refund or replacement (your choice)

Return Request Email Template

Need Help?

Our team at The Shoe Wardrobe is committed to ensuring you’re completely satisfied with your adventure gear. If you have any questions about our shipping or returns process, don’t hesitate to reach out at [email protected] – we’re here to help you gear up for your next journey, wherever it may take you.