At The Shoe Wardrobe (“we,” “us,” or “our”), we value your trust as much as we value the quality of our adventure gear. This Privacy Policy explains how we collect, use, protect, and share information when you visit theshoewardrobe.com or make purchases from our global selection of footwear and outdoor apparel.

1. Information We Collect

To provide you with seamless service from urban streets to mountain trails, we collect:

  • Personal Information: Name, email, shipping address, phone number, and payment details when you make a purchase or create an account.
  • Transaction Data: Purchase history, product preferences, and payment method information (processed securely through our payment partners).
  • Technical Information: IP address, browser type, device information, and pages visited to improve your browsing experience.
  • Communication Data: Records of customer service interactions and survey responses.

2. How We Use Your Information

Like our versatile products that transition from city to trail, we use your data for multiple purposes:

  • Process orders and deliver your adventure gear worldwide
  • Provide customer support from our Colorado-based team
  • Improve our website functionality and product offerings
  • Send order confirmations, shipping updates, and service messages
  • With consent, send promotional offers about new hiking boots, kids’ sets, or seasonal outerwear
  • Prevent fraud and enhance security across all transactions

3. Data Sharing & Disclosure

We treat your information with the same care we put into crafting our footwear:

  • Service Providers: We share necessary data with shipping carriers, payment processors (Visa, MasterCard, JCB, PayPal), and IT service providers under strict confidentiality agreements.
  • Legal Compliance: We may disclose information when required by law or to protect our rights and safety.
  • Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.
  • Never Sold: We do not sell your personal information to third-party marketers.

4. International Data Transfers

As a global retailer (serving most regions except parts of Asia and remote areas), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your information with the same reliability as our payment options:

  • Industry-standard encryption (SSL) for all transactions
  • Regular security audits of our systems
  • Limited employee access to personal data
  • Secure storage with reputable cloud service providers
  • We never store full payment card details after transaction completion

6. Your Rights & Choices

You have control over your information, just as you choose the right gear for your adventures:

  • Access & Correction: Review and update your account information anytime
  • Data Portability: Request a copy of your personal data
  • Deletion: Ask us to delete your personal information, subject to legal requirements
  • Marketing Preferences: Opt-out of promotional emails using the unsubscribe link
  • Cookie Settings: Manage tracking preferences through your browser

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies – small files that help us:

  • Remember your preferences and shopping cart items
  • Analyze website traffic to improve our offerings
  • Deliver targeted ads for products like hiking boots or kids’ apparel (if you consent)
  • Measure marketing campaign effectiveness

You can control cookies through your browser settings, though this may affect website functionality.

8. Children’s Privacy

While we offer Kids’ Sets in our collection, our website is not directed at children under 13. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy as our business evolves, just as we update our product lines. Significant changes will be communicated through our website or email.

10. Contact Us

For privacy-related questions or concerns, reach out to our team:

The Shoe Wardrobe
8935 Cole Dr, Arvada, CO 80004, US
Email: [email protected]

Thank you for trusting The Shoe Wardrobe with your adventure gear needs and your personal information.